What if we could make navigating the PRA process easier?
A Guide to the Paperwork Reduction Act
In order for the government to deliver excellent public service, civil servants must be able to interact with the public to understand their needs. The Paperwork Reduction Act (PRA), passed in 1995, governs how federal agencies collect information from the American public. But, PRA is often viewed as a blocker to meaningful interaction between the government and the public. The spirit of PRA is to reduce the burden on the public to respond to duplicative calls for information by the government, but there is much confusion around the law and how to navigate it. 10x spent three phases looking at PRA to see how we might help.
Why this matters
The PRA has been a source of frustration for many government employees for years. It was passed during a time before the internet existed and was not designed to govern interactions between the government and the public during the digital age. Because the law restricts the amount and types of information that the government is allowed to request from the public, some federal employees shy away from conducting user research with the public at all because they are afraid of running afoul of the law or are intimidated by the process it takes to receive PRA clearance. Because of this project, government researchers can more confidently navigate the PRA process and are more empowered to interact with the public in critical ways — like for user research for improved web content — and the initial intent of the law is clear and easy to understand.
What we did
We built a website that serves as the go-to place for the thousands of federal employees seeking PRA clearance to learn about the PRA, how it may or may not affect their work, and how to successfully navigate the process of getting clearance to interact with the public.
How we did it
We interviewed dozens of PRA officers and staffers from OMB who interpret the PRA to learn about common misperceptions of the law and we spoke with federal employees who have navigated the compliance process. We focused on a key audience with specific needs — smaller agencies without dedicated internal PRA support—and conducted research with them to understand their needs. Then, we partnered with legal experts who have deep knowledge of the law to interpret the necessary components and guidance into user-friendly digital content. Finally, we built a website to host this guidance.
Where we are today
PRA.digital.gov lives as a partnership between GSA and OMB. GSA maintains the digital infrastructure; OMB maintains and updates the content.
Graduated after Phase 3
The website we built is designed to be continually updated as the needs arise, reflecting modifications to the law or extensions for the law to serve new audiences. The site as it exists today is the perfect foundation for expansion. With further enhancements, the government can demystify the PRA process for many thousands more government employees who want to both serve the public and stay in compliance with the law.